At Shoe Luxe Shop, we combine premium craftsmanship with exceptional customer service. Our Shipping & Returns policy reflects our commitment to quality and your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after processing

Free Shipping: Available on orders over $50 via EMS – 15-25 business days after processing

Note: Delivery times are estimates and may vary depending on destination and customs processing. International customers (excluding certain Asian and remote regions) may be subject to customs duties and taxes.

Returns & Exchanges

We stand behind the quality of our luxury footwear and accessories. If you’re not completely satisfied, we offer a straightforward returns process.

Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be unworn, in original condition with all packaging
  • Original tags and protective materials must be included
  • Proof of purchase (order number or receipt) required

Non-Returnable Items

To maintain our hygiene and quality standards, the following cannot be returned:

  • Insoles (for hygiene reasons)
  • Shoe Care products (once opened)
  • Items marked “Final Sale”

Return Process

  1. Initiate Your Request: Email [email protected] within 15 days of receiving your order using the template below
  2. Wait for Authorization: Our team will review your request within 1-2 business days and provide return instructions
  3. Package Your Items: Carefully repackage in original packaging with all protective materials
  4. Ship Your Return:
    • Exchanges: We provide a prepaid return label
    • Returns: Customer pays return shipping unless due to our error
  5. Processing: Our quality team inspects returns within 3 business days of receipt

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Shoe Luxe Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return/Exchange: [Please specify]

I confirm that the item is in its original, unworn condition with all packaging intact.

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Timing: Processed within 3-5 business days after we receive and inspect your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

  • Free return shipping for exchanges to a different size or color of the same style
  • If exchanging for a higher-value item, you’ll be charged the difference
  • If exchanging for a lower-value item, we’ll refund the difference
  • Exchanges subject to product availability

International Returns

For our global customers (excluding certain Asian and remote regions):

  • You’re responsible for any customs duties or taxes on returned items
  • We recommend using a trackable shipping service
  • Original shipping costs cannot be refunded for international orders

Contact Us

For questions about our Shipping & Returns policy or to check your return status, please contact our customer service team at [email protected].

Thank you for choosing Shoe Luxe Shop for your premium footwear needs. We appreciate your trust and are committed to your complete satisfaction.