At Shoe Luxe Shop, we take pride in crafting premium footwear that meets the exacting standards of our discerning clientele. However, we understand that occasionally a return or exchange may be necessary. Our policy is designed with the same attention to detail and customer care that goes into every pair of our luxury shoes.

Key Points:

  • 15-day return window from delivery date
  • Items must be unworn, in original condition with all packaging
  • Free return shipping for exchanges
  • Refunds processed within 3-5 business days

Eligibility for Returns & Exchanges

To qualify for a return or exchange, your item must meet the following criteria:

  • Purchased within the last 15 days
  • In original, unworn condition with no signs of wear
  • All original packaging, tags, and protective materials included
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following items cannot be returned or exchanged:

  • Insoles (for hygiene reasons)
  • Shoe Care products (once opened)
  • Any items marked as “Final Sale”

Return & Exchange Process

  1. Initiate Your Request
    Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our team will review your request within 1-2 business days and provide return instructions.
  3. Package Your Items
    Carefully repackage the item(s) in their original packaging with all protective materials.
  4. Ship Your Return
    For exchanges: We’ll provide a prepaid return label.
    For returns: You’re responsible for return shipping costs unless the return is due to our error.
  5. Processing
    Once received, our quality team will inspect your return (typically within 3 business days).

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shoe Luxe Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Please specify] I confirm that the item is in its original, unworn condition with all packaging intact. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 3-5 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We provide free return shipping for exchanges to a different size or color of the same style.
  • If the new item is of higher value, you’ll be charged the difference.
  • If the new item is of lower value, we’ll refund the difference.
  • Exchanges are subject to product availability.

International Returns

For our global customers (excluding certain Asian and remote regions):

  • You’re responsible for any customs duties or taxes on returned items.
  • We recommend using a trackable shipping service for international returns.
  • Original shipping costs cannot be refunded for international orders.

For any questions about our returns policy or to check the status of your return, please contact our customer service team at [email protected].

We appreciate your trust in Shoe Luxe Shop and are committed to ensuring your complete satisfaction with our premium footwear and accessories.