FAQ

A: We specialize in premium footwear across multiple categories including ankle boots, Oxfords, boat shoes, heeled sandals, platforms, loafers, and shoe care products. Our collections cater to both men and women who appreciate quality craftsmanship and stylish designs.

A: Each product page includes detailed sizing information. We recommend measuring your foot and comparing it with our size chart. For styles like our ankle boots or mid boots, you might consider going half a size up if you plan to wear thicker socks.

A: Many of our styles like flats, loafers, and boat shoes are designed for comfort. We also offer premium insoles that can be added to any shoe for enhanced support. For heeled sandals or platforms, we recommend gradually breaking them in.

A: You can create an account during checkout by selecting “Create an Account” after entering your email address. This allows you to track orders, save favorites, and expedite future purchases of your favorite boots or sandals.

A: We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order of Oxfords or slides has shipped, modifications cannot be made.

A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection when purchasing our luxury footwear.

A: We offer two premium shipping options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with full tracking
– Free Shipping (orders over $50 via EMS): 15-25 business days with basic tracking
Perfect whether you’re eagerly awaiting new ankle boots or building a seasonal wardrobe with multiple items.

A: Yes, we ship globally except to some Asian and remote regions. Our Oklahoma City warehouse ensures your mules or clogs are carefully packaged before their international journey.

A: International customers may be subject to customs duties based on local regulations. These fees are the responsibility of the recipient and are not included in your order total for our platform sandals or other footwear.

A: All customers receive tracking information via email. For Standard Shipping, detailed tracking is available through DHL or FedEx’s website – perfect for monitoring your premium boots’ journey.

A: We accept returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached. This applies to all our products from hats to heeled sandals.

A: Please email [email protected] with your order number and reason for return. We’ll provide instructions for returning your boat shoes or other items to our Oklahoma City address.

A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable service when returning your slides or low tops.

A: Once we receive and inspect your returned flats or bags, refunds are processed within 5-7 business days to your original payment method.

A: We offer premium shoe care products specifically designed for our materials. Generally, use appropriate cleaners for leather boots, protect suede loafers from moisture, and store seasonal sandals properly when not in use.

A: Currently we don’t offer gift wrapping, but our premium packaging ensures your gift of Oxfords or platform sandals arrives beautifully presented.

A: From our carefully curated collections to climate-conscious shipping materials, we combine luxury footwear with exceptional service. Whether you’re selecting timeless boat shoes or statement-making platforms, we handle every detail with care.